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CityCareCity services · Dhaka

One place for the people of Dhaka to report problems, request city services and follow every step until the work is done.

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What the city can help you with

12 kinds of reports across 5 departments. Each one has a target time. Paid services show the fee before you pay.

Electricity & Street Lights Parks & Environment Roads & Transport Waste Management Water & Sewerage

Electricity & Street Lights

1 report type

Street lights and public electrical lines

Street light not working
Dark or broken street lights
2 daysFree

Parks & Environment

2 report types

Parks, trees and public green areas

Fallen tree
Fallen trees or dangerous branches
1 dayFree
Tree trimming
Trimming of trees on private land
5 days$25.00

Roads & Transport

2 report types

Roads, footpaths, bridges and traffic signals

Broken footpath
Damaged or blocked footpaths
5 daysFree
Pothole
Holes and broken road surface
3 daysFree

Waste Management

3 report types

Garbage collection, dumping and recycling

Garbage not collected
Missed garbage collection
1 dayFree
Illegal dumping
Waste dumped in a public place
3 daysFree
Bulk waste pickup
Pickup of furniture and other large items
3 days$15.00

Water & Sewerage

4 report types

Water supply, drains and sewer lines

Blocked drain
Blocked or overflowing drains
2 daysFree
Water leakage
Leaking pipes and water waste
1 dayFree
Septic tank cleaning
Cleaning of a household septic tank
4 days$40.00
Water tanker delivery
One tanker of clean water to your address
1 day$20.00

How paid services work

Three steps, with your money protected at each one.

STEP 1
Send the request
You see the fixed fee before anything is charged.
STEP 2
Pay by card, bKash or Nagad
The request goes to the department as soon as the payment is confirmed.
STEP 3
Refund if it does not happen
If the city rejects it, the fee goes back to your card or wallet automatically.