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Questions, problems with a report or ideas for the platform. Every message is read by a person.

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For fire, an accident or a crime call 999. CityCare is for problems that can wait a few hours.

Messages are read by the city admins and answered by email, usually within one working day.

Use your tracking code to see the latest status before you write.

Payments, refunds, photos and reopening are explained in the FAQ.